Shipping & Delivery Policy

All of our products are handcrafted and made to order.

Processing Time

Orders are typically prepared and ready to ship within 2-3 weeks, depending on the product and selected options.
Personalized or custom-made items may require additional production time, as each piece is individually prepared according to your request.

Shipping Origin

Orders are shipped from Turkey in 3-5 days.
Orders are shipped from Turkey, where each piece is handcrafted using reclaimed olive wood sourced from the Aegean region.

Delivery Time

Estimated delivery times vary by destination.

Under normal circumstances, and barring any unforeseen delays in logistics or customs processing, orders are typically delivered within 5–7 business days after shipment.

Please note that delivery times are estimated, not guaranteed, and may be affected by factors beyond our control.

Tracking

Once your order ships, you will receive a shipping confirmation email with tracking information.

International Shipping, Duties & Taxes (DDP)

For international orders, we ship on a Delivered Duty Paid (DDP) basis.

This means:

  • Customs duties, import taxes, and clearance fees are included in the purchase price or shipping cost.
  • You will not be asked to pay additional fees upon delivery related to customs or import charges.

Please note that delivery times may still vary due to customs processing, even when duties and taxes are prepaid.

Delays

We are not responsible for delays caused by shipping carriers, customs authorities, weather conditions, or other circumstances beyond our control.